Complaint FAQs

In case of a log-in issue, please make sure that you have completed the following checks:

1. Check whether you entered the correct information, including your CNIC number, registration number and the email address provided at the time of account opening.
2. Check whether you have registered on the online portal. Open the AKDIML website, select Investor Log-in and then select Register. Once registered, you will receive your login credentials by email.

If the issue still persists, contact your respective sales person or the Customer Support Relations team:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

Each investor receives a user ID and password after registering online. If you have not registered, follow these steps:

1. Open the AKDIML website.
2. Select Investor Log-in from the top of the page.
3. Select Register.

If you have forgotten your password, select Forgot your password. A temporary password will be generated and sent to your registered email address.

If the issue still persists, contact your respective sales person or the Customer Support Relations team:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

Contact your respective sales person or the Customer Support Relations team through:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

If you are not receiving text messages regularly, please make sure of the following:

1. If your contact number has changed, complete the Service Request Form with your current contact number.
2. If your mobile network has changed, type MNP and send it to 235.

If the issue still persists, contact your respective sales person or the Customer Support Relations team:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

For an online conversion, log in to the AKDIML online web portal through your computer and select Conversion.

During the conversion process, a one-time PIN will be sent to your registered email address. The PIN will remain valid for future conversion requests.

If your request is still not processed, contact your respective sales person or the Customer Support Relations team:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

You may redeem your investment at any time by submitting a Redemption Form available on the website. Redemption is subject to a processing period of six working days.

If the redemption exceeds this period, email csr@akdinvestment.com or call 021-111-253-465.

Contact your respective sales person or the Customer Support Relations team to have your query addressed:

UAN: 021-111-253-465
Email: csr@akdinvestment.com

For a complaint regarding our services, complete the Complaint Box available under the Contact Us section, email csr@akdinvestment.com , or call UAN 021-111-253-465.